An overview of what to expect

Step 1

Make your booking

Book through our online system and select your day and time slot. Under 13 years olds need to have an adult (18+) with them on the premises.

Step 2

Sign the waiver

Make sure that you sign your waiver before coming to the Centre. Anyone under the age of 16 years will require an adult to sign on their behalf.

Step 3

Arrival at the centre

Your briefing session starts at the time you have booked for, so best to get to us about 10 minutes in advance. Please have your booking confirmation ready.

Step 4

Safety briefing

For 90 minute sessions, this will last for 30 mins. For 60 minute sessions, your safety briefing will be incorporated into your hour of climbing.

Step 5

Time to climb!

For 90 minute sessions you will have 55 mins of climbing, then 5 mins for removing your harness at the end of the session.

Step 6

After your climb

Why not grab something delicious from our Café before you go? You can also buy Climb Quest merchandise to celebrate your achievements on the walls.

Before you come to the centre

Booking

Our capacity means that we can only have a certain number of climbers per session, so it's always best to book online. You only need to book for climbers. Your ticket covers all of the walls, but if you’d like to have a turn on the Vertical Drop Slide or Stairway to Heaven, these are an extra £3.00 each. Please note climbers must be at least 120cm for the Vertical Drop Slide, and we recommend that they are at least 120cm for the Stairway to Heaven. You can buy tokens for our Extreme Challenges online or in the centre.

For all of our sessions apart from little rockers, climbers need to be at least 4 years old. For Little Rockers, climbers should be at least 2 years old, and 12kg in weight. Before you come, please fill in your safety waiver.

Accompanying adults and non-climbers

Climbers who are under 13 years old need to have an over 18-year old present in the centre at all times. Unaccompanied children will not be allowed to climb and will lose their session.
If one parent or guardian is bringing multiple children, some of whom are not their own, that adult is responsible for the whole group. We have our climbing team to help climbers on the arena, and we find that most climbers over the age of 8 can work our Belaymate system themselves.

To help our climbing team get around and do their job of helping climbers, we limit the number of non-climbing adults on the arena. We have limited spaces per session, and we prioritise adults with children between 4 and 6, children with additional needs or adults with very nervous climbers.  All non-climbing adults that go onto the arena need to attend our safety briefing so they understand the rules of the arena, and have a hi-vis vest for their climbing session. Entry to the arena for non-climbers is at the discretion of the duty manager.

Please don’t go onto the arena if you don’t have to. Photos are great from up on the mezzanine, plus you can relax with something from our base camp café. By limiting the number of people on the arena, our team are able to get around climbers in need to help them much more easily.
For our little rockers and send sessions, one adult can come onto the arena per climber, to give them a helping hand.

Waivers

Everyone who is climbing needs to have a safety waiver on our system. Climbers who are 15 or under need to have an over 18-year old to sign their waiver for them. The adult information is asked for first, and then click to ‘add a minor’. If you are 16 and above, you can fill out your own waiver. Our standard waivers are valid for 12 months, so if you book again with the email you used on your waiver, we will automatically have your waiver. We also have 24 hour waivers that can be used if you are signing for someone on a temporary, short-term basis.

Clothes and shoes to wear

Loose fitting clothes are recommended. Only closed toe shoes are allowed. Please keep jewellery to a minimum. We do have the facility to safely secure jewellery if required. Please do not wear open-toed shoes, sandals, flip flops, wellies, rock climbing shoes or hoodies when climbing.

It's the day of your climb!

Arrival

Please arrive 10 minutes before your session. Please have your booking reference or the name on your booking ready.  We will check your waivers are completed, and check you in. Your safety briefing starts at the time on your booking.

If you're running late, we will usually be able to get you into your climbing session. Depending on when you arrive, we will either be able to let you join the briefing or ask you to join the next available session.

Parking

There over 1,000 free parking spaces, including parent & toddler and disabled spaces, at the Kingston Centre.

Briefing and session timings

We will ask all climbers and anyone going onto the climbing arena to attend the safety briefing. Our instructors will help you with your harness to make sure it is on safely.

If you’re booked on a 90 minute session: the first 30 minutes will comprise of your safety briefing and harness fitting in our briefing room. This is then followed by 55 minutes in the arena and 5 minutes where we collect the harnesses and usher you back to the café/viewing area.

If you’re booked on a 60 minute session: your safety briefing will take place the start of your session (normally around 15 minutes) and then you can climb for the rest of your session.

If you have booked an exclusive climbing hire, please be aware that there may be other members of the public in the building, but not on the arena with you.

Café and centre information  

Cash and card payments

We accept card or cash for payment. We accept Mastercard and Visa credit and debit cards. If you would like to use a locker, please bring £1 with you. This is returned to you.

Café

Come and treat yourself at our café. You can buy hot and cold drinks, Slushies (of course!) and a range of cakes and snacks. You can pre-order your slush to be ready for the end of your session when you make your booking, and when you are in the centre.

Special requirements

We believe in inclusion at Climb Quest and will always endeavour to help any individual or group with special requirements to participate. We have a disabled hoist to help climbers that need extra assistance on our walls. Please contact the centre to discuss any special requirements you have.

Photos and social media

Parents / guardians are welcome to take photos of their friends and family at this facility. Climb Quest cannot be held responsible for photos taken and used by members of the public. Climb Quest promote their business via the following social media channels. Should you wish to be excluded from any marketing activities please notify a member of staff prior to your climbing session.

Cancellation policy

Climbing sessions

For standard climbing bookings you can cancel or amend your booking up to 48 hours in advance of your booking date and get a full refund or a gift voucher.

Birthday parties and exclusive climbing sessions

To cancel your entire party or to reduce the booking size by more than 2 climbers, we require a minimum of 7 days' notice in order to issue a refund. You can cancel up to 2 climbers up to 48 hours before your party, and you will be given either a refund or gift voucher.