This Privacy Policy relates to our use of any personal information you provide to us through this website, in person, through social media, by email or over the phone.
This website is controlled by Walthew Leisure Ltd (trading as Climb Quest) which is a company registered in the United Kingdom. Whenever you provide such information, we are legally obliged to use your information in compliance with all UK laws concerning the protection of personal information, including the General Data Protection Regulation (GDPR). This website may contain hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, including cookies, and you should review these also. The third party policies will govern the use of personal information you submit or are collected by cookies whilst visiting these websites. We do not accept any responsibility or liability for the privacy practices of such third parties.
We are committed to protecting your privacy and collecting the minimum amount of personal information about you whilst still providing you with a satisfactory service.
When you book your climbing, we will ask for personal information about you. This can consist of information such as your name and names of your party, e-mail address, postal address, telephone or mobile number and any other information needed to ensure that our service to you is tailored to your needs. Different web pages within this website may ask for different or additional personal information. By entering your details in the fields requested, you enable us to provide you with the services you select.
Data you give at the time of booking is stored in our booking system, which is a secure, password protected site. We do not keep any credit card details after your booking transaction.
We send a regular e-newsletter to both customers who have opted in to our newsletter, and also customers who have booked with us, by way of the legitimate interest clause in GDPR. We have completed a balancing test to justify this way of processing data. If you wish to unsubscribe to our newsletter at any time, you can click on the unsubscribe link at the bottom of our newsletters.
Personal information collected about you and your activities is used primarily to assist in the processing of the task for which you visited the website, and the improvement of our services. All personal information collected in the UK is held and processed in accordance with GDPR. All reasonable precautions are taken to prevent unauthorised access to this information. This safeguard may require you to provide additional forms of identity should you wish to obtain information about your account details. To read the privacy policy for our booking system, please contact us.
Any personal information provided to or to be gathered by this website is controlled by Walthew Leisure Ltd as the data controller, whose registered office address is Clip ‘n Climb Cambridge, Unit 34, Clifton Road Industrial Estate, Clifton Road, Cambridge, CB1 7EB.
We do not disclose any personal information obtained about you from this website to third parties.If you would like to see the data that we hold for you, please do so by emailing us or calling 01223 941 700 and speaking to Beth Walthew.
We will ensure that we respond to a subject access request without undue delay and within one month of receipt.
We abide by the rules set out by the ICO regarding right of access. Within GDPR, you have a ‘right to be forgotten’, which would mean us deleting your information from our booking system.
If you wish this to happen, please contact us using the details above.
If you are unhappy or wish to complain about how your information is used, you should contact a member of staff in the first instance to resolve your issue.
If you are still not satisfied, you can complain to the Information Commissioner’s Office. Their website address is www.ico.org.uk.
This Privacy Policy may be updated from time to time without notice. Any changes to our Privacy Policy will be placed here and will supersede all previous versions of the policy.
