1. Clothing

Please wear clothes you are comfortable being active in. Only closed toe shoes are allowed. For safety reasons, we cannot allow hoodies, sandals or flip flops on the Climb Quest Arena, and please do not wear specialist climbing shoes. Please keep jewellery to a minimum and tie long hair back. We have lockers to safely store jewellery and other valuables.

2. Arrival

If you are travelling separately, please arrive 10 minutes before your session. We will check your waivers are completed, and check you in. Your safety briefing starts at the time on your booking. If you are running late, we will do our best to get you into your climbing session with the minimum amount of climb lost.

3. Parking

There over 1,000 free parking spaces, including parent & toddler and disabled spaces, at the Kingston Centre.

4. Timings

Some sessions vary in length, but most group sessions last 90 minutes starting with a 30-minute briefing, followed by 55 minutes of climbing, then 5 minutes for removing your harness to end the session.

5. Café and viewing area

We have a café serving hot drinks and snacks. For any parents/carers staying to watch, we have a viewing area where you can watch the group tackling the awesome Climb Quest walls.

6. Further information about your visit

You can find out more information about your visit by clicking on the following links:

Plan your visit
Frequently Asked Questions
Visual Story – This has been designed for visitors who might benefit from knowing a little more about their visit to Climb Quest prior to the day.

Any more questions?

If you have any other questions, please feel free to give us a call on 01908 348900 or email us.